We pride ourselves on producing the finest quality candles and diffusers. However, if for any reason you are not completely delighted with any item you have purchased from us, we will be happy to provide a full refund. Please complete the form below within 14 days of receiving your items.
Once we receive your completed returns form, we will contact you, usually within 24 hours but no later than 3 business days, with further information about your return and details of where to send it. Once we receive your item we will process your refund within 7 business days. Please note: unless there is a fault, items must be returned to us within 14 days of completing this form in the same condition as you received them. Please read our returns policy for more information on our returns process. For any queries about this or anything else, please contact us. Please do not send any returns to our registered business address in Stevenage. When we receive your form we will provide our returns address.